Service Assistance

Service is a basic aspect of the relationship between CO.M.P.ES. and the Client; we consider it positive when it provides opportunities for comparison, exchanges of ideas and transfer of the experience acquired by CO.M.P.ES.; it is also positive, we think, when it serves to help the client's die shop and production department grow or improve, and, of course, when we gain more experience for the company too.
A close relationship with the clients develops when we are able to understand their real needs and know what to do to achieve them.

CO.M.P.ES. is aware that it has excellent human and technological resources and has always tried to avoid a type of service that makes the client dependent on our intervention.
Creating a need or a type of forced service without the growth of the client, making him dependent on the supplier is not our goal.
Just to spare the client all the tiresome and costly returns of goods that in die shops lacking high specialization lead to a dangerous form of impaired growth, CO.M.P.ES. applies a policy of prior consultation during the design stage and after-sales service in active cooperation with our sales department.

CO.M.P.ES. can provide its partners with complete service as regards the extrusion process: from advice as to how to solve problems relative to the equipment, from the design of special equipment for the production of special profiles, to the instruction of personnel for the technical department, from prompt service visits, on the request of the client, by engineers or sales operators, to effective, concrete work by qualified technician to solve contingent problems or to train the personnel.

To consolidate the client - CO.M.P.ES. relationship and establish a constructive dialogue on the concrete problems and issues of mutual interest, for a few years we have been organizing meetings of one or two days in which we discuss topics requested by the clients, calling in specialists, where necessary, external to the CO.M.P.ES. staff. The meeting room in the company is equipped with the finest systems for audiovisual presentation, with simultaneous translation, that ensures the good success of these meetings.
The most important companies in the world of extrusion have taken advantage of this type of service, finding in CO.M.P.ES. the ideal partner, the reference point, the compass, that will take them into the third millenium.