SALES ORGANIZATION

The Sales Organization has always been extremely important in the general structure of CO.M.P.ES. Investments, that have been made, as they should be, with particular attention to the technological expansion of the company and human resources, have never failed to provide a definite orientation to the sales department.

Decisive in the sales structure is the CUSTOMER-CO.M.P.ES. relationship, which provides significant contributions to the technical and production departments by communicating the needs expressed by the clientele and regulating the distribution of orders within the company so as to ensure adequate management of them.

The sales activity of CO.M.P.ES. took its first important steps within the organization at the beginning of the eighties when the company decided to change the makeup of its structure, integrating service that was then carried out on a more or less local level, with a more widespread approach, first on the domestic market and later on the European and world markets.

This approach with foreign markets began in 1982/83, with an entrance that was almost incidental on the German, Spanish, Greek and Scandinavian markets: that is, on markets with very different characteristics among them, but which favored the growth of CO.M.P.ES. The company, at that time, consisted of about 50 employees with a production capacity of 300 dies per month.

The simplicity and clarity of its relations with the customers, have intensely contributed to the improvement of the quality of the products and above all to punctual deliveries, in spite of any geographical distance. In 1998 the company created CO.M.P.ES. France, after negotiating with PECHINEY for the purchase of its internal plant "PHI", and subsequently CO.M.P.ES. INTERNATIONAL in Canada near Toronto.In 2000 the production capacity of about 1200 dies per month in the Italian plant, up to sizes of 1100 mm diameter, combined with the Franch and Canadian plants reaches about 1800 units per month. The sales structure is adapting to the increased business to meet all the requests of the clients with dynamic, helpful personnel always at the disposal of the clients, with the ability to communicate in five languages.

The sales department is divided into two main sections. The former, in the company, is composed of four employees in charge of managing orders, communications with clients, relations with the sales force, correspondence via e-mail, fax etc., and management of deliveries; in addition, one of the engineers who works in the technical department handles communications regarding engineering and the technical proposals to be made to foreign clients. The other sector is the actual sales force, composed of four employees who visit the clients periodically and handle all the Marketing, Market Research and customer relations.

The sales department has access to technical service at all times for consultation about starting up new extrusion plants, or to help the clients set up die shops and operate on the site on special dies. The contribution of Order Management is pivotal in the detection and sorting of data and information, a center of cooperation for all the activities of the sales department.

The specific orientation of the sales department is the idea that service to the client is not the province of a single individual; in other words, even if there is a definite division of responsibilities and competence in the area of marketing, every operator in the group possesses the capacity and skills to intervene even on the premises of clients other than his own.

This opportunity is an incentive to the operators to confirm their professional skill and is coherent with the company aim that is always to satisfy the client.